Welcome to BASA! We offer short courses face to face, online courses and in-house courses. Should you prefer Live webinar instead, please let us know.

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Client Services

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Policy Formulation, Implementation and Evaluation

Pretoria South Africa, Pretoria South Africa
Pretoria, Gauteng 0028 South Africa
+ Google Map
$ 2250

On completion of the Workshop, participants should be able to: • Understand policy formulation and development processes and procedures • Clearly understand the context and definition of public policy analysis, formulation and implementation; • Understand how best to perform policy analysis, formulation and implementation in the public sector environment; • Enhance the skills for policy analysis, […]

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15 October 2021

Certified Customer Service Professional

Pretoria South Africa, Pretoria South Africa
Pretoria, Gauteng 0028 South Africa
+ Google Map
$ 2250

Course Objectives By the end of the course, participants will be able to: Define customer service and break it down to its most basic dimensions Explain the critical link between 'attitude' and 'technique' in order to consistently deliver an excellent level of service Use a variety of tools such as 'gap analysis' and 'RATER' to provide […]

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15 October 2021

Customer Satisfaction and Loyalty

Pretoria South Africa, Pretoria South Africa
Pretoria, Gauteng 0028 South Africa
+ Google Map
$ 2250

Course Objectives By the end of the course, participants will be able to: Explain customer satisfaction, retention and loyalty and measure them in a meaningful and systematic way Defend the use of a profitability dimension to any customer loyalty strategy Arrange, plan and manage impactful customer satisfaction surveys Define customer segments, profiles and models for maximum strategic as well […]

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15 October 2021

Customer Service Management

Pretoria South Africa, Pretoria South Africa
Pretoria, Gauteng 0028 South Africa
+ Google Map
$ 2250

Course Objectives By the end of the course, participants will be able to: Develop a wholistic customer care approach by taking into consideration seven different aspects of the definition of customer service Create objectives and programs to maximize internal customer satisfaction Evaluate the design, implementation and analysis of customer satisfaction surveys Use customer complaints as the springboard […]

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15 October 2021

The Customer Complaint System: A Tool for Customer Service Improvement

Pretoria South Africa, Pretoria South Africa
Pretoria, Gauteng 0028 South Africa
+ Google Map
$ 2250

Course Objectives By the end of the course, participants will be able to: Defend the vital role of a customer complaints management system in enhancing organizational performance Demonstrate how a properly trained employee handles, step-by-step, complaining customers, gains their confidence and gratitude and secures their satisfaction Implement a customer feedback system that will maximize customer satisfaction […]

Find out more »
15 October 2021

Policy Formulation, Implementation and Evaluation

Pretoria South Africa, Pretoria South Africa
Pretoria, Gauteng 0028 South Africa
+ Google Map
$ 2250

On completion of the Workshop, participants should be able to: • Understand policy formulation and development processes and procedures • Clearly understand the context and definition of public policy analysis, formulation and implementation; • Understand how best to perform policy analysis, formulation and implementation in the public sector environment; • Enhance the skills for policy analysis, […]

Find out more »
15 February 2022

Certified Customer Service Professional

Pretoria South Africa, Pretoria South Africa
Pretoria, Gauteng 0028 South Africa
+ Google Map
$ 2250

Course Objectives By the end of the course, participants will be able to: Define customer service and break it down to its most basic dimensions Explain the critical link between 'attitude' and 'technique' in order to consistently deliver an excellent level of service Use a variety of tools such as 'gap analysis' and 'RATER' to provide […]

Find out more »
15 February 2022

Customer Satisfaction and Loyalty

Pretoria South Africa, Pretoria South Africa
Pretoria, Gauteng 0028 South Africa
+ Google Map
$ 2250

Course Objectives By the end of the course, participants will be able to: Explain customer satisfaction, retention and loyalty and measure them in a meaningful and systematic way Defend the use of a profitability dimension to any customer loyalty strategy Arrange, plan and manage impactful customer satisfaction surveys Define customer segments, profiles and models for maximum strategic as well […]

Find out more »
15 February 2022

Customer Service Management

Pretoria South Africa, Pretoria South Africa
Pretoria, Gauteng 0028 South Africa
+ Google Map
$ 2250

Course Objectives By the end of the course, participants will be able to: Develop a wholistic customer care approach by taking into consideration seven different aspects of the definition of customer service Create objectives and programs to maximize internal customer satisfaction Evaluate the design, implementation and analysis of customer satisfaction surveys Use customer complaints as the springboard […]

Find out more »
15 February 2022

The Customer Complaint System: A Tool for Customer Service Improvement

Pretoria South Africa, Pretoria South Africa
Pretoria, Gauteng 0028 South Africa
+ Google Map
$ 2250

Course Objectives By the end of the course, participants will be able to: Defend the vital role of a customer complaints management system in enhancing organizational performance Demonstrate how a properly trained employee handles, step-by-step, complaining customers, gains their confidence and gratitude and secures their satisfaction Implement a customer feedback system that will maximize customer satisfaction […]

Find out more »
15 February 2022
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