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Certified Customer Service Professional

  /  Certified Customer Service Professional
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Certified Customer Service Professional

Course Objectives

By the end of the course, participants will be able to:

  • Define customer service and break it down to its most basic dimensions
  • Explain the critical link between ‘attitude’ and ‘technique’ in order to consistently deliver an excellent level of service
  • Use a variety of tools such as ‘gap analysis’ and ‘RATER’ to provide a level of service that is second to none
  • Analyze basic behavioral patterns of different customer personalities and the best way to deal with them
  • Discuss and practice the techniques of effective communication skills with customers

Target Audience

Managers, supervisors and customer service staff as well as staff in departments who deal directly with external customers or whose job is to support other entities or employees inside the organization.

Target Competencies

  • Communicating with customers
  • Customer orientation
  • Emotional control
  • Empathic outlook
  • Flexibility
  • Reading people

Event Details

Date: February 15, 2023 @ 8:00 am - 5:00 pm
|Recurring Event (See all)

An event every 4 months that begins at 8:00 am on day 15 of the month, repeating indefinitely

Time: 8:00 am - 5:00 pm
Venue: Pretoria South Africa
Organizer Name: Miss Jeanette K Tshehla
Phone: +27128467009
Address: Pretoria South Africa

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