TOTAL QUALITY MANAGEMENT (TQM): TOOL BOX FOR CONTINUAL IMPROVEMENT
The 5-day course will provide participants with comprehensive knowledge on the history and evolution of the concept of quality, as well as on the history of quality gurus and tools. Through various workshops and role plays the course will focus on applications of quality systems, models and methodologies including excellence awards, ISO systems and breakthrough improvement methodologies such as ‘Lean’ and ‘Six Sigma’.
This highly interactive course will help participants apply the powerful quality tools used in leading organizations. Participants will leave with best practices on how to select, design or apply quality structures and tools in their organizations.