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This challenging and practical course introduces managers to a range of change management principles, practices and techniques to ensure that implementation of change is successfully and seamlessly managed throughout your organization.

All managers experience changes and have responsibilities to implement and manage change programmes. This course will provide managers with the opportunity to explore their own change situations and also apply practical change tools and techniques to a business case study. Managers will leave this course with an action plan specific to managing and implementing strategic change within their own organization.

The course focuses on providing practical tips and techniques to manage change effectively, which are instantly transferable to your own business change situation.

Course methodology

By the end of this course you will be able to:

  • Identify the types of change that occur in organizations.
  • Identify the main components that are involved in planning change.
  • Appreciate the range of issues and complexities involved in change management.
  • Understand the main responsibilities when leading staff through periods of change.
  • Recognize the main barriers to change and establish how change can impact on managers and staff.
  • Create strategies for overcoming resistance to change.
  • Engage others to build their commitment to the required change.
  • Use a series of tools and techniques to analyse, introduce and monitor change.

Course Outline

The Need for Change

  • Why organisations need to change – the strategic rationale
  • The nature and levels of change – from strategic to personal

The Change Context

  • The importance of understanding the context of change
  • Key elements in defining context: the change kaleidoscope
  • Organisation culture and the impact on change
  • Who will be affected by change? – stakeholder mapping

Implementation Options

  • The type of change to be introduced and the implications
  • Styles of managing change – which is most appropriate?
  • Change start points; top-down, bottom-up or pilot sites?
  • Change targets and objectives
  • The role of leaders and other change agents
  • Identifying change agents
  • Levers for managing change
  • The politics of change and the need to develop alliances
  • Overcoming individual barriers to change; the change curve
  • The importance of effective communication
  • Change tactics – ‘when’ and ‘how’ to change

Monitoring Progress and Maintaining Momentum

  • Appropriate measures and methods of review
  • Avoiding a return to the past

Personal Development

  • Developing your skills and competencies in change management

Personal action plan




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